Two-factor authentication (2FA) is an additional layer of protection to secure your account against unauthorized logins even in the event that someone knows your password. SiteHost recommends 2FA be enabled for all accounts.
With 2FA enabled, you are required to provide something you know (your password) and something you have (your mobile phone) in order to log in.
When you login to the SiteHost Control Panel, you will enter your username and password as usual. You will then be prompted to enter a 6 digit code that is generated from an app like Google Authenticator from your iOS or Android phone. Alternative TOTP compatible apps such as Authy are also supported.
If you are an account administrator you can enforce 2FA for all contacts with logins on your account.
Once enabled, all contacts that have a login for your account will receive an email notification, and will then have 48 Hours to activate 2FA. If they do not activate 2FA within this grace period they will lose access to the account and will need to have 2FA reset for them by an administrator. While this setting is in effect, users lose the ability to disable 2FA for themselves.
Users who have activated 2FA will be displayed with a green lock icon next to their username on the contacts page, so its easy to see 2FA coverage for your account at a glance.
Admin users are unable to reset their own 2FA. If you are an admin and lose access to your account, please contact the support team.
Account administrators have the ability to reset 2FA for users who lost access to their 2FA device, or have failed to activate 2FA within the grace period.
Once reset the contact will receive an email notification, and will have another 48 Hours to activate 2FA.
You have two recovery options if you lose access to your account:
You have added a 2FA method but have not finished the enrollment process. Click on the method and follow the instructions to activate the method.
Tokens are valid for 30 seconds each, aligned to epoch time. The standard implementation allows the code before and after the current code to account for time drift between your device and our systems.